Customer service

If you don't find what you are looking, or if you have any questions for don't hesitate to contact us.

[email protected]
+46(0)8 - 678 07 30

Opening hours:
Weekdays 10:00-18:00

Delivery

Thank you for choosing to shop at Gabucci.se.

Your order will be sent by mail. When your package has arrived at your local postoffice a message will be sends to you, either by e-mail or SMS to the phonenumber you provided at checkout. SMS notification is free of charge. The message contains information on where you can pick up your packege as well as a code for claiming your packege.
Depending on the postal service and where you live, delivery time may vary between about 2-7 days.

Returns and exchanges
We hope you will be satisfied with your order. If at any time are not completely satisfied, you have the option to return or exchange your merchandise.

Return Policy - If you regret your purchase
Full right of return within 14 days from the date you received your purchase. When returning a product it must be in unused condition and returned in original packaging. Unused condition means that the goods, after testing is undamaged, clean and sellable as new. The exception is underwear that do not get tested, and they should always be returned unopened. Always send the product together with the receipt, invoice or order confirmation and specify the reason for the return. When the return has been approwed, we will refund the total of the return or the full order amount. We automaticlly refund you the same way you payed. The customer pays for return shipping.

Return/Exchanges
Gabucci offers 14-day right to exchange goods that are in unused condition. Send an e-mail to customer service at [email protected] or call 08-678 07 30 for help finding the right product for you. The customer pays for return shipping.

We always recommend sending back the package as traceable to facilitate the handling of your shipment. The order is under the customer's responsibility until it is safely delivered to us.

Claims
If you should find that your ordered product is faulty or in any way defect let us know within 14 days. E-mail our customer service about your complaint before sending back the return. For approved claims we will refund the total amount for the return or the full order amount and pays for return postage.

Invalid Returns
Are you unsure if you have the right to exchange or return, please contact our customer service. Invalid returns will be sent back to the customer against an advance payment of postage.

Important - the cost of uncollected packets
If you change your mind before you receive your package, you should still pick up your package and then send it back to us. We charge an administrative fee of SEK 250 for abandoned package. The reason is that it costs us a lot and takes a long time to get back packets that are not claimed.

Shopping outside of EU
Please note that orders made to destinations outside of the EU might be processed for customs clearance and therefore any relevant import duty and tax charges might apply. For your country's taxes and duties, please contact your country's customs office.

At Gabucci.se you have the option to pay your order as follows:

  • Credit or debit card
  • Invoice / Partial payment
  • PayPal
  • Klarna Invoice and Account


1. Payment by credit or debit card

Accepted credit cards for payment are Visa, MasterCard, VISA Electron, Maestro and American Express. We do not charge any additional fee when using this form of payment. When you pay by card payment is handled by our payment partner DIBS to guarantee fast and safe payment. The purchase price is deducted directly on your card.

2. Invoice / Partial payment

In cooperation with Klarna Gabucci offers invoice and partial payment.

Klarna Invoice

On Gabucci.se you have the option to pay by invoice. Paying via Klarna is safe and easy. You never need to provide your card details, and always pay after you receive your goods.
General Terms for Klarna Invoice you can find here.

Klarna Account / Partial payment

The payment method for those who want to choose how much you pay each month. But Klarna account is more than that. Besides being able to always get your goods before you pay, collect all your purchases on an account. This applies even if you've made purchases in several different stores via Klarna Account. That means a single invoice, regardless of the number of purchases.

3.Paypal

An easy way to pay via credit or debit card. To use this payment method which is both safe and easy as you are required to have a PayPal account you can get by clicking here. We do not charge any fee when paying with PayPal.

These rules regulate our terms of use. Member refers to those who registered and by e-mail received our confirmation.

What information does Gabucci collect?
Gabucci collects personal information from visitors to the website that registers their information for the newsletter or using the online store. We only collect information that is relevant to us:

• Name
• Address
• Phone
• E-mail address
• Orders

How does Gabucci use the information you have provided?
If you provide us with your personal information, Gabucci will use this information to keep you informed of our special events or promotions, this by registering on our website, managing our website services and / or placing any orders online. We only use the information you provide us, for example, to review our performance and improve our services for you as a consumer or to communicate with you about your order. We will only send you email notifications if you have given us your permission to do so.

We may use information about your product interests and purchases to give us insight and to enhance our user experience.

We can contact you, subject to the choices you have made, by email, postal or phone, to conduct market research and learn more about how we can improve our product range.

In order to help you better in the future, we can combine the information you provided us with such as product interest and purchases with third-party information, including demographic information and information already available to the public.

 

Does Gabucci share your information with others?
Gabucci does not sell or disclose the customer's name, addresses, email addresses or other personal information to any third party.
To run our website, to manage our database, to distribute email and to provide customer communications, Gabucci cooperates with selected third parties. If necessary, the personal information you provide us may be processed by these third parties, on behalf of Gabucci only, but we do not allow any of these service providers to use this information without our permission or on their own. We will not disclose your information to third parties, unless we are required to do so by law or in connection with a legal claim or procedure.

 

What are your rights regarding your personal information?
According to the GDPR, you are entitled to:
• Know what personal data you have to process, where these data came from and how we use it.
• Ask us to update, correct or complete the information we hold about you.
• Take consent for processing for a particular purpose.
• Ask us to delete your data from our systems.
• Limit or oppose the processing of your data.
• Ask us to provide the personal information we hold about you in an easy-to-read electronic format.

You can exercise these rights at any time by sending an e-mail to [email protected]

Approval of integrity and modifications
By using and using the Gabucci.se website, including the purchase of items through our website, you agree to our collection, use and disclosure of your information as described in this Privacy Policy. Gabucci reserves the right to change its privacy policy or practice. We post the updated policy on our website, and we therefore encourage you to return to this page from time to time, especially the times when using our webshop.

No obligations
There is no cost to register as a member of Gabucci.se and you can always cancel your membership. You do this on the page where you change your personal information.

Reservation Force majeure
Gabucci reserves the right to cancel an order with products that have received an unfair prices or other information due to clerical error. Gabucci cannot guarantee that all photos reflect the product's exact appearance when different computers and displays have different settings, which can make the colours look different depending on where you visit Gabucci.se. We also reserve the errors beyond our control such as force majeure.

Newsletter
When you become a member / customer of Gabucci.se you can choose if you want to receive offers or not from us by email. You can always log into your account and refuse future mailings.

Contact Us
If you have any comments or questions regarding our privacy policy, send an email to [email protected]